Shipping policy

Shipping Policy

Thank you for shopping with Gehnok Jewels. We are committed to ensuring that your jewelry reaches you safely, securely, and on time. This Shipping Policy explains our order processing, shipping timelines, delivery procedures, and related information.

Order Processing

All orders are processed within 1–2 business days after successful payment confirmation. Orders placed on weekends, public holidays, or during promotional events may require additional processing time. Once your order has been dispatched, you will receive a shipping confirmation email or message containing tracking details.

For customized, personalized, or made-to-order jewelry, processing times may vary depending on the complexity of the design. Customers will be informed of the estimated production and dispatch timeline before shipment.

Orders placed on weekends or public holidays are processed the next business day.

     Processing Time:
  • Ready-to-ship pieces: 1–2 business days
  • Made-to-order pieces: 7–14 business days
  • Custom / engraved items: 10–18 business days

 

Shipping Coverage

Gehnok Jewels currently ships across India. We work with trusted courier and logistics partners to ensure secure and timely delivery. Delivery availability may vary depending on the serviceability of your postal code.

For international shipping inquiries, customers may contact our support team before placing an order.

Estimated Delivery Time

 

    Delivery timelines may vary based on your location:

  • Metro cities: 2 – 4 business days
  • Rest of India: 4 – 7 business days
  • International: 10 – 18 business days
  • Express delivery: 1 – 2 business days (available for selected pin codes)

 

Please note that these are estimated timelines and may be affected by factors such as weather conditions, courier delays, public holidays, or unforeseen logistical issues.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed. We may offer free shipping promotions on selected products or order values from time to time. Any such offers will be clearly communicated on our website.

Order Tracking

After your order has been shipped, a tracking number will be shared via email, SMS, or WhatsApp (where applicable). Customers can use the tracking details to monitor the shipment status and estimated delivery date.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, unavailability of the recipient, or other customer-related reasons, additional shipping charges may apply for re-dispatch.

Damaged or Missing Items

If you receive a package that appears damaged, tampered with, or incomplete, please contact us within 48 hours of delivery. We recommend taking photographs of the package and product immediately upon receipt. Claims submitted after this period may not be eligible for review.

Delays Beyond Our Control

While we strive to meet estimated delivery timelines, Gehnok Jewels is not responsible for delays caused by courier services, natural disasters, government restrictions, strikes, customs procedures, or other circumstances beyond our control.

Packaging & Insurance

All jewelry is shipped in our signature gift box with tamper-evident, discreet outer packaging. Every order is fully insured against loss or damage in transit at no extra cost to you.

We ship via trusted courier partners including Blue Dart, Delhivery, FedEx, and DTDC. A tracking link is shared via SMS and email once your order is dispatched.

 

     Important Notes:

  • Please ensure someone is available to receive the package, especially for high-value orders requiring signature.
  • If delivery fails twice, the package will be returned to us. Re-delivery charges may apply.
  • International orders may be subject to customs duties and taxes per the destination country's laws. These charges are the buyer's responsibility.
  • Diamond & gold jewelry orders above ₹50,000 may require additional KYC verification before dispatch.


Contact Us

For any shipping-related questions or assistance, please contact us at:

Email: gehnokjewels@gmail.com
Business Hours: Monday – Saturday, 24 Hours  |  Sunday, 10.00 AM - 5.00 PM

By placing an order with Gehnok Jewels, you agree to the terms outlined in this Shipping Policy.